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At EKHO Hotels & Resorts, we promote the safety and well-being of our guests while having a comfortable and enjoyable stay with us. Considering the current pandemic situation around the globe with regard to COVID-19, guests can expect to see evolved procedures in every area of the hotel, which will include the following touch points:
Reservations
We encourage contact less online reservations. If guests prefer to visit our reservations office in person, disinfection procedures must be followed. Procedures which the guest should adhere to during the stay at the hotel and all the measures that the hotel has taken in order to prevent COVID-19 will be sent via email directly to the guest once the reservation is made.
Arrival At The Hotel / Guest Transport (If Provided By The Hotel) / Valet Parking
Hotel chauffeur will be wearing protective gear such as mask and gloves. The vehicle will be disinfected with every arrival (seats, door handles, interiors, windows). Valet parking is not permitted and chauffeurs/guests will be informed by the bell desk or security. Upon arrival our team member will check the temperature of each guest using a contact-less thermometer. Baggage will be handled by a concierge team member wearing protective gear.
Front Office / Check-In
Guests are greeted with an ‘Ayubowan’ instead of a hand shake. We request guests to use their own pens for signing or completing forms and request one guest per family or group to approach the front desk. Guests are asked to complete a Health and Travel Declaration in order to trace their recent travel history and to keep a record. The floor will be marked in order to maintain the recommended distance between guests in the Lobby area.
Hand sanitisers are available with easy access for guests. A disposable ‘Cold towel’ will be provided instead of a reusable one. Guests are advised to immediately report to the Front Office over the phone if they develop any symptoms (i.e. fever, sore throat, etc) during their stay at the hotel.
Accommodation
Room cleaning team members will be wearing face mask & gloves while cleaning the guest room. Approved sanitised items will be placed in all corridors for easy access.. Minimal furnishing maintained and sanitised. Room linen will be changed once every two days on request and sanitised as per the standard guidelines. Information card (laminated) is placed inside each room providing adequate information.
The Duty Manager or a trained dedicated staff member’s contact details will be provided for guests to contact in case of an emergency. (i.e. in the case a guest appears to be showing symptoms). Remote control (TV/AC) in guest rooms is placed in disposable bags/cover All guest keys and other equipment is thoroughly disinfected in addition to routine cleaning.
Restaurants / Safe Dining
Team members will be wearing face masks & gloves while serving the guests and cleaning. Hand sanitisers will be placed at the entrance of restaurants and guests are encouraged to sanitise prior to entering the restaurant. Tables, chairs, plates mats are disinfected after each use. Laminated menu cards to be used and will be disinfected after every used. Disposable paper serviettes will be provided instead of cloth napkins to minimised contamination.
Distance between tables to be maintained at 1 – 3 meters. We encourage in-room dining when possible and we will provide contact less delivery for in-room dining. At times when a buffet is operated, dedicated stewards with protective gear will assist guests in serving food to avoid guests handling spoons and other utensils at the buffet.
Public Areas / Pool / Gym And Spa
Hand sanitisers are available at all prominent public places in the hotel such as corridors, Gym, Restaurants, Reception and Lobby). Tissues and Foot/Pedal operated closed bins available in public areas and open spaces. Soap dispensers, hand dryers and hand sanitisers are available in guests wash rooms.
Face masks & gloves are available upon request for guests’ use. All public areas are disinfected frequently in addition to routine cleaning. Gym equipment is sanitised after every use. The Swimming Pool and Spa will not be available until further notice.
Departure
We encourage guests to use the e-check out procedure by emailing/WhatsApping the invoice and making online payments. We request guests to inform the front desk well in advance of their check-out plans in order for us to prepare the invoices to minimise guest waiting time at the check-out desk.
Guests are politely requested to inform the hotel if they show any symptoms within 14 days after their departure from the hotel. A follow-up call/email on their health condition will be made to the guest after 10 days from their departure.